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Assistance with our Web Hosting offering.
How can I update my CloudFlare DNS records?
How can I update my CloudFlare DNS records? After having purchased a webhosting plan, you will need to update your DNS records on CloudFlare, in order to ensure all traffic is correctly directed to your site. To correctly configure your CloudFlare records, follow the instructions below: Login to the CloudFlare Dashboard Select your domain from the list on the Home page Select the DNS button in the top menu Replace the 'A' record content with the IP
What is a UAM?
What is a UAM? A UAM, short for Under Attack Mode, is the page which is presented when large amounts, or unusal traffic is detected to your site. This typically requires the user to move their mouse or click on the screen, to bypass the UAM screen, acting as an additional protection measure for your site. By default, with the Firewall ($6.99) and Premium Plan ($14.99), this includes the vShield Branded UAM. If you wish to customise this UAM, with your own logo, or custom html page, we charge
How can I enable/disable automatic renewal of my Web Hosting?
How can I enable/disable automatic renewal of my Web Hosting? To enable automatical renewal of your Web Hosting, follow the instructions below: Head to our Control Panel by visiting https://cp.vshield.pro. Enter your login details to sign in. Select your account profile in the top right hand corner, and select the "Account Settings" button Select the hosting plan you wish to enable auto renew on, and select the "Enable/Disable" button. Please note, your ho
How can I login to the Plesk Panel?
How can I login to the Plesk Panel? The Plesk Panel is the panel which powers our $9.99 Website Only and our $14.99 Premium Web Hosting plans. In order to login to the Plesk Panel to manage your Web Hosting, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/services Select the "Login" button next to the relevant service. This will redirect you to the Plesk Panel. Enter the login credentials provided to you
Can I change my domain?
Can I change my domain? You are able to change your domain at any time after purchasing your Web Hosting service. Please note, if you wish to change your domain prior to installation, it will incur no fee. Your first domain change will also incur no fee, with a $5 fee charged per domain change after your first. No files, databases or settings will be retained when changing your domain. As such, we recommend backing up all data and restoring this data once the domain change has been processed.
Can I change my hosting plan?
Can I change my hosting plan? You are able to change your hosting plan at any time after purchasing your Web Hosting service. If upgrading, you will need to pay the difference between the plans. If downgrading, no partial refund will be provided for the difference in cost between the two plans. To change your hosting plan, please contact our Support Team.
How can I purchase Web Hosting services?
How can I purchase a Web Hosting service? We are excited to hear that you are wanting to purchasing one of our Web Hosting services. All our Web Hosting plans can be viewed by visiting https://cp.vshield.pro/order-webhosting. When you are ready to purchase, follow the instructions below: Select the "Order" button to be redirected to our Discord Server. Alternatively, you can join the server by visiting discord.gg/vshield
How can I renew my Web Hosting?
How can I renew my Web Hosting? Invoices for Web Hosting services are created 7 days prior to the expiry of the service. If you wish to renew in advance, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/services Select the green "Renew" button next to the relevant server Select the renewal duration, either 1 month, 3 months or 6 months and select "Confirm order" An invoice will be created for the renew