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Common questions about vShield.
How do I generate an identification token?
How do I generate an identification token? When you contact our Support Team across our various contact methods, we may request your Identification Token. This is a token linked to your vShield Control Panel account to verify your authority to make changes to the servers/services on your account, or the account itself. Please note, this is not to be shared with anyone else who is not a part of the vShield Support Team. To generate an identification token, follow the steps below: Login to
When was vShield founded?
When was vShield founded? vShield Services was founded in 2017 as a VPN company. In 2018, vShield expanded to provide RDP's (VDS/VDS Pro/VPS), Dedicated Bare Metal Servers and Web Hosting solutions. Since then, we have been working hard to bring our customers the best services in the market, for the best price!
Are your services offline?
Are your services offline? We are sorry to hear you are experiencing issues with one of our services. To check for outages (both planned and unplanned) across our VDS/VDS Pro/VPS, Web Hosting and Dedicated Server nodes, please visit https://status.vshield.pro/. All outages are automatically detected and updated on the status page. If no known outage is occuring, you may be facing a server specific issue, in which case you should reach out to our Support for furt
Are there any restrictions when using your services?
Are there any restrictions when using your services? In order to keep our community safe, we have developed our Terms of Service. These Terms of Service can be viewed by visiting https://vshield.pro/terms-of-service. When registering for an account or purchasing a service with us, you are agreeing to the rules outlined in the document. The Terms of Service can be viewed below: Terms By accessing this web site, you are agreeing to be bound by these
Are you currently hiring Support Staff?
Are you currently hiring Support Staff? We are thrilled to hear that you are looking to join our Support Team. We advertise all vacancies in the #announcements channel of our Discord Server. You can join this server by visiting discord.gg/vshield. We look forward to reading your application!
Where can I get support?
Where can I get support? We offer many forms of support for customers for a variety of questions and issues. Discord: Our main method of support is through our ticketing system on our Discord Server. You can join this server by visiting discord.gg/vshield Live Chat: We offer live chat support, which is available across our Website, and Control Panel. Please note, the Live Chat will only become available when a staff member is online Knowledgebase: We have a rang
What makes vShield different from other providers?
What makes vShield different from other providers? Great question! vShield Services are different from our competitors in several ways: We provide exception Customer Service through our dedicated Support Team. To reach out to our Support Team, visit Where can I get support? We dont overload any of our nodes. In fact, we keep all our nodes at under 50% usage. This ensures that our customers are able to use their servers to their full potentia
How can I select the Control Panel theme?
How can I select the Control Panel theme? To select your preferred theme for the Control Panel, follow the steps below: Login to the Control Panel by visiting https://cp.vshield.pro Using the toggle switch, select your preferred theme (either light or dark) as depicted by the respective moon or sun icons. This setting will be retained on your account across all devices until you change it.
How do I open a Discord Ticket?
How do I open a Discord ticket? To open a Discord ticket, follow the steps below: If you are not currently a member of our Discord Server, please join by visiting https://discord.gg/vshield Navigate to the #need-help channel and select the appropriate numbered option for your query (ticket options are shown below). A ticket will now be opened on your behalf. Then go to the newly created ticket channel and explain your query/concern. Please be patient and w