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VDS, VDS Pro & VPS
Assistance with our VDS, VDS Pro & VPS offerings.
How can I reset my network settings on my VDS/VDS Pro/VPS server?
How can I reset my network settings on my VDS/VDS Pro/VPS server? To reset the network settings on your VDS/VDS Pro/VPS server, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/servers Select the "Manage" button next to the relevant server Select the "Tools" tab Select the "Fix Network" button. This process can take up to 5 minutes to be complete. Please note, no data is lost during the network reconfig
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How can I renew my Windows Server license?
How can I renew my Windows Server license? To renew your Windows Server license, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/servers Select the "Manage" button on the relevant server Select the "Tools" tab, and then select the "Renew License" button. The renewal can take up to 5 minutes to complete. A servers Windows Operating System license can be renewed 6 times before a Windows license will need to
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How can I view/change the password for my VDS/VDS Pro/VPS server?
How can I view/change the password for my VDS/VDS Pro/VPS server? To view your current VDS/VDS Pro/VPS server password, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/servers Select the "Manage" button next to the relevant server Select the "Tools" tab Select the "Show Password" button. Then select the "Get Password" button to have the server's password displayed in the above field. To reset your cu
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How can I reinstall my VDS/VDS Pro/VPS server?
How can I reinstall my VDS/VDS Pro/VPS server? To reinstall your VDS/VDS Pro/VPS server, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/servers Select the "Manage" button next to the relevant server Select the "Tools" tab Select the relevant operating system you wish to install, based on compatability with your server tier. Select the "Reinstall" button. This process can take up to 5 minutes to be
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How can I change the IP of my VDS/VDS Pro/VPS server?
How can I change the IP of my VDS/VDS Pro/VPS server? To change the IP address of your VDS/VDS Pro/VPS server, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/servers Select the "Manage" button on the relevant server Select the "Settings" tab, and then select the "Change IP" button. An invoice for $2.99 will be created. Once paid, the IP address will be changed. This change can take up to 5 minutes to com
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Which operating systems are available?
Which operating systems are available? Great question! We offer several different server plans, including VDS, VDS Pro and VPS plans which are all great for different things: *VDS Servers (VDS1/VDS2/VDS3) - These plans are great for single thread performance and feature our best Anti-DDOS protection. They are available in Canada in France, and can be installed either with Windows Server 2016, Debian 10, Ubuntu and Centos. Custom Operating Systems can be installed on request, for a Custom Ins
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How can I restart my VDS/VDS Pro/VPS server?
How can I restart my VDS/VDS Pro/VPS server? To restart your VDS/VDS Pro/VPS server, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/servers Select the "Restart" button next to the relevant server. Your server will now restart, which can take several minutes.
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Are your servers Anti DDOS protected?
Are your servers Anti DDOS protected? Yes, all of our servers, including VDS, VDS Pro and VPS include basic Anti DDOS protection. However, we offer the much more advanced Anti DDOS protection on our VDS Servers (VDS1/VDS2/VDS3), which takes advantage of our best Anti DDOS offering. Please note, the effectiveness of DDOS protection is increased further when using a Linux based operating system, as opposed to Windows.
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How can I change the name of my VDS/VDS Pro/VPS server?
How can I change the name of my VDS/VDS Pro/VPS server? To change the name of your VDS/VDS Pro/VPS server, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/servers Select the "Manage" button on the relevant server Select the "Settings" tab, and then select the "Change Hostname" button. Enter a new hostname, and confirm the change. Please note, this change will only be applied on the panel. In order for
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How can I renew my VDS/VDS Pro/VPS server?
How can I renew my VDS/VDS Pro/VPS server? Invoices for VDS/VDS Pro/VPS servers are created 7 days prior to the expiry of the server. If you wish to renew in advance, and be rewarded with a discount, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/servers Select the "Manage" button on the relevant server Select the "Settings" tab, and then select the "Add Expiration" button Select the relevant duration
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How can I start my VDS/VDS Pro/VPS server?
How can I start my VDS/VDS Pro/VPS server? To start your VDS/VDS Pro/VPS server, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/servers Select the "Start" button next to the relevant server. Your server will now start up, and will take several minutes to boot up.
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Which plan should I select?
Which plan should I select? Great question! We offer several different server plans, including VDS, VDS Pro and VPS plans which are all great for different things: *VDS Servers (VDS1/VDS2/VDS3) - These plans are great for single thread performance and feature our best Anti-DDOS protection. They are available in Canada in France, and can be installed either with Windows Server 2016, Debian 10, Ubuntu and Centos. Custom Operating Systems can be installed on request, for a Custom Installation F
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Is Administrator access provided on servers?
Is Administrator access provided on servers? Yes. By default, we provide you with the login details of the Administrator user. However, if you wish to create several users on the server with varying permission levels, you are able to do from within Windows Settings.
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What ports are open on my server?
What ports are open on my server? By default, the majority of ports are open on our servers. However, you may need to whitelist certain protocols, such as SMTP. To do so, please reach out to our Support Team via Discord, by visiting discord.gg/vshield.
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How can I enable/disable automatic renewal of my server?
How can I enable/disable automatic renewal of my server? To enable automatical renewal of your VDS/VDS Pro/VPS server, follow the instructions below: Head to our Control Panel by visiting https://cp.vshield.pro. Enter your login details to sign in. Select your account profile in the top right hand corner, and select the "Account Settings" button Select the server you wish to enable auto renew on, and select the "Enable/Disable" button. Please note, your se
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Can I upgrade/downgrade my server after purchasing?
Can I upgrade/downgrade my server after purchasing? You are certainly able to upgrade your server after purchasing. In order to be able to upgrade, you must upgrade within the current tier of plans you have. For example, if you currently have a VDS plan, you can only upgrade to other VDS plans. If you currently have a VDS Pro plan, you can only upgrade to other VDS Pro plans. If you have a VPS plan, you can only upgrade to other VPS plans. We will charge you the difference in price between yo
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How can I shutdown my VDS/VDS Pro/VPS server?
How can I shutdown my VDS/VDS Pro/VPS server? To shudown your VDS/VDS Pro/VPS server, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/servers Select the "Shutdown" button next to the relevant server. Your server will now shutdown.
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How long does it take for a server to deploy after ordering?
How long does it take for a server to deploy after ordering? Providing that the plan you select is In Stock at the time, as signified by the Green ordering button, and In Stock labelling, your server will be deployed within 5 minutes of ordering. Once the server is deployed, you will receive the login credentials via the email address on your vShield Account.
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How can I purchase a VDS/VDS Pro/VPS server?
How can I purchase VDS/VDS Pro/VPS servers? We are excited to hear that you are wanting to purchasing one of our VDS, VDS Pro or VPS servers. All our Virtual Dedicated Server plans across the VDS, VDS Pro and VPS tiers can be viewed by visiting https://vshield.pro/virtual-dedicated-servers. When you are ready to purchase, follow the instructions below: Select the "Order" button to be redirected to our Control Panel. If you do not have an ex
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Which locations are available?
Which locations are available? Great question! We offer several different server plans, including VDS, VDS Pro and VPS plans which are all great for different things: *VDS Servers (VDS1/VDS2/VDS3) - These plans are great for single thread performance and feature our best Anti-DDOS protection. They are available in Canada in France, and can be installed either with Windows Server 2016 or Debian 10. Custom Operating Systems can be installed on request, for a Custom Installation Fee of $5. *V
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How can I renew multiple servers at once?
How can I renew multiple servers at once? We provide a quick and easy way to renew multiple servers on your account as once, using Account Balance (vShield Credits) as the method of payment. To renew multiple servers at once, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro/transactions Whilst holding down either CTRL (PC) or CMD (Mac), select the servers you wish to renew Select the "Renew" button to
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